Effective Date: 20th May, 2025
Website: www.crazinos.com
Brand: Crazinos
Operated By: PBL Ventures Pvt. Ltd.
Contact Email: support@crazinos.com
1. Introduction
At Crazinos, we understand that timely and safe delivery of your order is as important as the quality of the products themselves. Our Shipping and Delivery Policy is designed to provide you with complete transparency about how we process, handle, and deliver your orders. By reading this policy carefully before making your purchase, you will know what to expect regarding order timelines, shipping charges, tracking, and more.
We take pride in partnering with reliable courier services and employing efficient processes to ensure your Crazinos experience is seamless from order placement to delivery. Should you have any questions after reading this policy, our dedicated customer service team is always ready to assist you.
2. Order Processing
Once you place an order on Crazinos.com, your order enters our processing queue. Since we currently ship products only after the official brand launch, all orders placed before this date will be processed within 1 to 3 business days following the launch and it will be delivered within 5 to 7 Days.
The processing of an order involves the following steps:
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Order Verification: Our team verifies the order details, payment status, and availability of items.
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Packaging: The ordered items are carefully picked from inventory and packed using secure materials to protect against damage during transit.
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Dispatch Preparation: Shipment labels and necessary documents are prepared for courier pickup.
After the order is dispatched, you will receive a confirmation email containing your tracking number and instructions on how to track your shipment. We encourage you to monitor your package’s progress regularly for the latest updates.
Orders placed after the brand launch are processed in the same manner but typically shipped within 24 to 48 hours, depending on order volume.
3. Pre-Orders
Pre-ordering allows customers to reserve products before they become officially available. This option is perfect for ensuring you get your favorite Crazinos kit as soon as possible after launch.
Shipping Timeline for Pre-Orders
All pre-ordered items are shipped after the official brand launch, and orders are fulfilled on a first-come, first-served basis. This means your package will be shipped in the order the pre-orders were received.
We will keep you informed about the launch date and any changes via email notifications and social media announcements.
Delays in Launch
In the rare event of a launch delay exceeding 30 days, you will have the option to cancel your pre-order and receive a full refund without any penalties.
Cancellation and Refunds
You may cancel your pre-order anytime before shipment by contacting our customer service. Refunds will be processed promptly via the original payment method and may take up to 7 business days to reflect in your account.
4. Shipping Methods and Partners
We select our shipping partners with great care, prioritizing reliability, coverage, and timely delivery. Our current courier partners include nationally recognized services known for handling packages safely across India.
Shipping Options
At checkout, you may select from various shipping speeds, such as Standard or Express delivery. The availability of these options depends on your delivery location and the service areas covered by our courier partners.
Packaging and Handling
All orders are packaged with durable materials to protect your items during transit. Our packaging standards meet industry best practices, ensuring that your Crazinos kits arrive in perfect condition, ready to be enjoyed.